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Refunds to pay

Another app can ask you to pay money back. A cancelled event registration is the usual case. The payment request then waits on Refunds to pay until finance pays it.

You need the payment administration permission for both steps. Without it, Shillinq refuses the step and tells you why.

Approve a refund​

  1. Open Refunds to pay.
  2. Find the request and choose Approve.

Shillinq books the income back to your refunds payable account. Set that account first in paymentRefundAccount. The request stays on the page until you mark it paid.

Mark a refund paid​

  1. Pay the refund from your bank, as you pay any other amount.
  2. On Refunds to pay, choose Mark paid on the request.
  3. Fill in the bank reference of the payment.
  4. Choose the bank account you paid from.
  5. Choose Mark paid.

Shillinq clears refunds payable against that bank account. The request then reads refunded, and the app that asked sees it straight away.

Mark paid only works on an approved refund. Approve it first.

Credit instead of money​

An app can also ask to keep the money as credit. Shillinq books that at once, without this page. The credit pays the payer's next request first.